Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it– unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shipping@healofoods.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shipping@healofoods.com.

Damages and issues
Upon receiving your order, please examine the contents and reach out to us right away if you notice any defects, damage, or if an incorrect item has been received. This will enable us to assess the situation and rectify any issues promptly.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Upon receiving and reviewing your return, we will promptly notify you regarding the status of your refund approval. If approved, the refund will be automatically processed through your original payment method. Banks and credit cards may take additional time to process and post the credit back to your account. If you have questions about how long it will take your bank or credit card company to process the refund, please contact them directly.